Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase, likely found within your email order.
To start a return, you can contact us at info@thestirlingcandlecompany.co.uk
Please note that returns will need to be sent to the following address:
The Stirling Candle Company
18 Birch Avenue
STIRLING
FK8 2PN
UK
You can always contact us for any return questions at info@thestirlingcandlecompany.co.uk
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Please provide photographic evidence, sent to info@thestirlingcandlecompany.co.uk
Exchanges
Exchanges are accepted for candle and wax melts as long as the item is returned to us in brand new condition. (We will not be liable for any additional shipping costs).
CANCELATION AND ORDER UPDATE:
We have a time frame for the processing which is 3-5 business days. These are only average time frames we may be able to process and ship the orders as early as the 1st business day, we highly recommend requesting updates within 12hrs from the time the order was received.
- Cancellation is only possible if the order has not been shipped yet.
- Shipping address update is only possible if the order has not been shipped yet.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thestirlingcandlecompany.co.uk
Unfortunately, at this time we don’t cover the postage cost of returning items.